Customer Service

Customer Service Policy
Our purpose is to achieve 100% client satisfaction. We value your patronage and want to ensure your online shopping experience with us is convenient and hassle-free. Due to supply limitations, there may be occasions when a product is unavailable. We will endeavor to replace that product with another of similar quality and value. Some of our cheese such as fresh cream based cheese cannot be shipped as they ferment and do not maintain temperature. It cannot be guaranteed they will arrive in a satisfactory condition. These and other similar cheeses can only be bought in store.

Security on this website
We do not store any customer credit card details. All orders are placed through Paypal's secure servers. For more information, please visit the Paypal website or view our Disclaimer.

Delivery Details
All goods will be freighted with Fastway, who have been delivering perishable goods for 23 years, and in most cases it will be next day delivery, but please allow for 2 to 3 days from placing an order. All goods will be packed in a polystyrene reusable esky with a reusable freezer pack. All goods will have to be signed for and delivered during business hours. (so please give us a daytime address). Fastway can not deliver to PO Boxes and will not leave at an unattended addresses.  If possible please leave us a contact telephone number for the courier driver, so he can find you.  We want our goods to arrive in great shape to you, our customer.

Orders are shipped on Monday, Tuesday and Wednesday only.

Freight Charges
We charge a flat rate of $15.00 for up to 15kg. For orders exceeding that weight, please contact us by This email address is being protected from spambots. You need JavaScript enabled to view it.  or call (02) 4998 6713. The minimum weight of cheese that can be ordered is 150g. This is due to the texture of the cheese and the possibility of it crumbling if cut too small.

Export Restrictions
Due to the nature of perishable goods, deliveries will only be made within Australia to areas that can be delivered to within 2 business days. We do not ship internationally.

Returns Policy
The system has been designed to deliver goods in perfect condition.  If for any reason goods are not to your satisfaction we will fully refund the cost of the goods plus transport costs, provided we are made aware of the problem within 24 hours of receipt of goods. Please This email address is being protected from spambots. You need JavaScript enabled to view it.  or phone (02) 4998 6713 as soon as possible if there is any problem with the goods. Refunds will be made back to your credit card within 48 hours.

 

Smelly's Menu

Hunter Valley Smelly Cheese Shop
Hall of Food
Pavilion G, Tempus Two Complex
2144 Broke Road Pokolbin NSW 2320
p. +61 2 4998 6713 

f. +61 2 4998 7650
e. info@smellycheese.net.au
Hunter Valley Smelly Cheese Shop
Shop 3, Pokolbin Village
2188 Broke Road
Pokolbin NSW 2320
p / f: +61 2 4998 6960
e: pvr@smellycheese.net.au